Q: Who prints the photos?
A: Smugmug is my site host and is responsible for the printing shipping and print guarentee.

Q: How do I order prints?
A: It's easy, just follow the steps shown in THIS VIDEO GUIDE

Q: How do I get my order just right?
A: That's easy too, just follow the steps in THIS VIDEO GUIDE

Q: What if I'm not happy with my prints?
A: If you are unhappy with your prints or gifts, SmugMug will reprint or refund your order, whichever you prefer.

Just email help@smugmug.com within 30 days of receiving your order.

Note: SmugMug uses a professional lab renowned for color accuracy, print quality and consistency, but unless you've chosen our auto-color option, we do not make any adjustments to your photos.

Q: Why do you put the watermark on the photos?
A: To discourage screen grabs, otherwise known as stealing.

Q: Can I get the jpeg file?
A: YES! Just look for "Digital Download" in the drop down box, once you're in your cart.

Q: Why don't you sell the original sized jpeg files?
A: It's all about economics. If I sell the orginal sized jpeg file, I won't make any money on prints. No profits, no photos.

Q: Do you get my credit card information?
A: No. Smugmug handles all the credit card processing.

Q: Is ordering on-line safe.
A: Yes. Seems like a simple answer, but it's true. Secure sites are safe.